Support

Write to us

Send an e-mail to support@backyardbloom.app. We read every message and answer as soon as we can, usually within two working days. We answer in English or Portuguese.

Report a bug

A good report lets us find the problem fast. Please tell us:

• your device and its system version (for example "Pixel 10, Android 16" or "iPhone 15, iOS 26");
• the version of the game (on the store page, or under Settings in the game);
• what you did, what you expected and what happened instead;
• a screenshot or a short screen recording, if you can.

Quick fixes

• No sound: check the sound and music volume in the game settings, then the media volume and the silent switch of your device.
• The wrong language: open Settings in the game and choose your language.
• You do not know what to do next: choose "Tutorial" on the start screen, or open "How to play".
• The game looks stuck: close the app and open it again. It saves after every move, so "Resume game" takes you back to the same spot.

Purchases and refunds

Apple and Google handle payments. For a refund on iPhone or iPad, go to reportaproblem.apple.com. On Android, open Google Play, go to your order history and ask for a refund there. We cannot see or change your purchase, but write to us if the store does not help.

Your data

The game collects no data, so there is nothing to export or delete on our side. For questions about privacy write to privacy@backyardbloom.app.